Payment Options Include:
At Our Office (cash, check, credit/debit card, or money order)
Credit/Debit Card by Phone
Automatic Bank Draft
Commercial Bank (New Tazewell and Harrogate Branches)
Payments can be made in person at our office location with cash, check, money order, or debit/credit cards. Our office is open Monday - Friday from 8:00 a.m. - 4:00 p.m., and offers the convenience of a drive-thru window and a night deposit for after hours.
We offer convenient automatic bank draft that will debit your account on the due date. You may sign up for automatic payments at our office or by mail. The payment authorization form is available for printing below to be completed and returned to our office, along with a voided check. Acceptable alternatives to a voided check include a deposit slip, bank statement, or account verification letter from your bank showing your name, routing number, and account number. One of these documents is required, along with a signed automatic payment authorization form, to participate in automatic bank draft. The form may be returned to our local office in person or by mail.
Mail to: Claiborne Utilities District
P.O. Box 606
New Tazewell, TN 37824
Claiborne Utilities District payments are accepted by local Commercial Bank branches located in New Tazewell and Harrogate. Payments must be made by the due date and must include the payment return slip when processed at these locations.
Information Regarding Your Bill:
Your water bill provides you with your meter reading dates, the actual meter reading, the number of gallons used during the billing cycle, as well as any past due balance. Only one payment notice will be mailed per billing cycle. Late notices are printed on the original mailed payment notification, along with the due date, penalty amount, and disconnection date.
Payments must be received on or before the due date to avoid late penalties. All payments are posted on the day they are received. Claiborne Utilities District provides an additional ten days after the due date to allow payments or acceptable arrangements to be made. After the ten days have expired, services are subject to disconnection without further notice. Once disconnected for non-payment, a $50.00 reconnect fee will be charged, along with the past due balance, before reinstating service.