Frequently asked questions
What are our office hours? Monday - Friday 8:00 a.m. to 4:00 p.m.
When is my bill due? We have four billing cycles. If your account number begins with 007, 009 or 010, your due date will always be on the 5th of each month. If your account number begins with 001, 002, 003, 004, 008, 011 or 012, your due date will always be on the 10th of each month. If your account number begins with 050, your due date will always be on the 15th of each month. If your account number begins with 005, 006 or 013, your due date will always be on the 25th of each month.
After your due date, there will be a late fee assessed. You will have ten days after the due date to pay your bill. After ten days past due, your services are subject to disconnect until the past due balance and reconnect fees are paid.
Where can I pay my bill? Currently we accept payment by credit or debit card with a 3.5% convenience fee charged per transaction, cash, check or money order at the office, dropbox or by mail. You may also pay your bill at Commercial Bank if paid before the due date. For your convenience, we offer automatic bank draft.
My bill was high due to a water leak, can my bill be adjusted? If you have had a water leak, in most cases, it is possible to get an adjustment on your bill. Customers are allowed one bill adjustment per year, up to four in a lifetime, due to a water leak. A receipt for parts and/or repair is required to make an adjustment.
Do you have a toilet you suspect may be leaking? It is common for the chain to get stuck, or the flapper inside the tank to be faulty. You can test this by dropping food coloring in the tank, or come by our office for free testing tablets. If the color leaks into the bowl, this means the flapper is not sealing correctly allowing water to leak into the bowl.